APPOINTMENT CANCELLATIONS & NO SHOWS

Foundations For Health is committed to providing exceptional and timely service, respecting your time is valuable. We understand there are times when appointments may be missed due to emergencies or work/family obligations, however the clinic has a 48-hour cancellation policy to enable sufficient time to make the appointment time available for another client.

 1.      Cancellation/Rescheduling fees within 48-hours of appointment are 50% of booked appointment charge. Refer to service fee schedule for a full list of service charges. In the event this situation occurs, a partial refund for the remaining 50% will be initiated within two business days of the cancellation/rescheduling request.

 2.      Clients who make a booking and subsequently fail to present for their designated appointment without contacting the clinic to advise of the situation will be charged the full consultation fee.

 3.      In any circumstances where a cancellation/rescheduling fee is not paid, further appointments will be restricted until the fee has been paid. Please be aware that services will also be restricted for dependents, dependent siblings &/or parent/guardians until this fee has been paid.

REFUNDS

1.      In accordance with the Appointment Cancellation statement above, clients are entitled to a full refund for an appointment which is cancelled more than 48 hours prior to the booked time.

2.      Each client and case is individual; as such Foundations For Health cannot make any guarantees for the achievement of the intended health outcomes. Due to this individual variability in response to treatment, refunds cannot be provided after service appointments have been provided.

3.      Should a client purchase multiple appointments as part of a package but later choose to cancel the agreement, a refund will be provided for the balance of any unused appointments upon request. Please note that the 48hr cancellation policy applies in this situation, and any applicable package discounts will be removed prior to issuing said refund.

4.      Sale of supplements, nutraceuticals and other products using  Vital.ly, Oborne Health Supplies or The Natural Dispensary is subject to the individual refund policies of these providers. Details of these policies can be found at https://www.vital.ly/returns.html and https://www.obornehealth.com.au/blog/returns-policy and https://naturaldispensary.co.uk/pages/terms_and_conditions.html respectively.

PRODUCT SUPPLY AND SALES

Foundations For Health facilitates the sale of supplements, nutraceuticals and other products using online ordering systems linked to Vital.ly^, Oborne Health Supplies^ and The Natural Health Dispensary^^. All sales generated using these facilities provides revenue to Foundations For Health as would be expected in any retail service. At any time clients may freely choose to purchase products or fill their practitioner only prescription at another outlet of their choice that provides this service. ^For residents of Australia. ^^For residents of the U.K.

GRIEVANCES

If at any time you are unhappy with any part of your care and/or service at Foundations For Health please respectfully raise your concerns with your practitioner so steps can be taken to resolve the issue.

Concerns can be raised via email Kelly.Robinson@FoundationsForHealth.com.au or by phoning 0403 808 882. Please be aware that the service has no dedicated receptionist, so phone calls may not always be answered, however a message service is available & all messages left will be followed up on as soon as possible.

Should you be unsatisfied with the steps taken to resolve your concerns, you can contact the Office of the Health Ombudsman on 133 646, or via www.oho.qld.gov.au